"*" indicates required fields How can we help?* I’m having trouble buying a pass I have a pass but I’m having trouble booking sessions I want to change my booking I’ve forgotten my password I can’t find my tickets Something else Buying passes You can buy a pass on our buy 3 or 6 session passes page. To do so Choose the pass you want and in the QTY field select how many you’d like to buy If you’d like to make a donation to the festival (no pressure 🙂 ) choose an amount Click the Add to Cart button From the popup that appears click the Checkout button On the checkout page enter your email address and then Continue If you already have an account you’ll see a password field (If you’ve forgotten your password click Forgotten your password to reset it, and come back to your cart when that’s done (there’s a handy Cart link at the top of the page)… If you don’t have an account you’ll be prompted to create one Finalise your payment and look out for an email with your pass details. (If you don’t see the email after five minutes check your junk or spam folder). You’ll be able to book sessions with your pass as soon as this year’s program is announced. (Look out for a program announcement on the website, in our newsletter, or via the BRWF Facebook account). Booking sessions on your pass You can’t book sessions with a pass until our program is announced. If the program has been announced and you’re still having trouble you need to make sure you either log in to your account first, or enter your pass number in the Code field on the booking form. Your pass number will be in your booking email. Exchanging sessions If you log in to your account you can exchange bookings made on your pass yourself. Resetting your password Go to the log in page Click Forgotten your password and you’ll get an email with details on how to reset it. (If you don’t see the email after five minutes check your junk or spam folder). Finding your tickets Log in to your account You’ll be able to access your tickets there If you’re forgotten your password click Forgotten your password and you’ll get an email with details on how to reset it. (If you don’t see the email after five minutes check your junk or spam folder). Does that answer your question?* Yes, thank you No, I still need help Great. We can’t wait to see you at the festival! Your name* Your email* The email your booking relates to, if this is different* Your best contact number What's up?* Please give us as much information as possible. Email This field is for validation purposes and should be left unchanged.